Student House Finder Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: privacy@student-house-finder.co.uk

What information we collect, use, and why

We collect or use the following information to provide services:

• IP addresses
• Email addresses (when you sign in with an account or sign up to a newsletter)
• Contact preferences (when you sign in with an account or sign up to a newsletter)
• Names (when you sign in with an account)
• Google profile photos (when you sign in with an account)
• Website user journey information (including cookie tracking and session storage)
• Records of consent, where appropriate

We collect or use the following information for service updates, user research or marketing purposes:

• IP addresses
• Email addresses (when you sign in with an account and turn on email notifications)
• Details about your device and web browser
• Website user journey information (including cookie tracking, session storage and referral information)
• Messages you send to our AI assistant

Lawful bases

Our lawful bases for collecting or using personal information are Consent, Contract, and Legitimate Interest (tracking which parts of our site are used most frequently to assess where improvements can be made, and evaluating the performance of our marketing campaigns).

Where we get personal information from

Data you or your web browser provides

How long we keep information

For information associated with your account, until you delete your account by emailing us. Other analytics information is kept in perpetuity, to enable us to analyse long-term trends. Email addresses used for newsletters will be kept for as long as you are subscribed to the newsletter.

Who we share information with

Data processors:

• PostHog, Inc (website analytics)
• Vercel Inc. (website hosting)
• Stripe Payments Europe, Limited (payments)
• Google Cloud EMEA Limited (user authentication)
• Google LLC/Google Ireland Limited (advertising performance)
• LangChain, Inc. (AI assistant interactions)
• Microsoft (account data and AI assistant interactions)
• OpenAI OpCo, LLC (AI assistant interactions)
• Sinch AB (email handling, when we email you or you turn on notifications)

For more information about Google's use of your data, see their partner sites policy.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO. The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. Website: https://www.ico.org.uk/make-a-complaint.

Last updated

15 October 2024